Simplify the overall customer buying process without a dramatic, costly modernization effort.

This configurable e-application, a white-labeled product, is compatible with web, iOS and Android, delivering a seamless user experience to applicants throughout the entire process.

How it can be used by your team:

- Prospects can complete quotes and accelerated e-Apps, and then track applications referred to underwriting.
- Applicants can save, return and electronically sign their applications, providing a better experience.
- Once approved, applicants can process payment quickly and easily through an electronic payment.

Allow transparency and peace of mind for customers who prefer a self-servicing option.

LifetimeSERVICE empowers end users to service their own policies online or via mobile apps. This puts the customer in charge of routine tasks, drives persistency and creates a better overall customer experience.

How it can be used by your team:

- Policyholders can use web and mobile apps to service their policies and make changes and updates as needed.
- Customers are empowered to manage billing, payments, and changes, with assistance (when needed) through collaborative methods like chat and co-browsing features.

Give policyholders (and their trusted agents) the easy, modern digital experiences they expect.

A trusted agent or producer becomes the front line for renewals, potential policy lapses and customer service requests. Behind the scenes, these requests increasingly become virtual communications between agents and carriers. When paired with LifetimeSERVICE, paperwork can be converted into electronic forms, making it easier for tech-savvy users to respond digitally to carriers, agents and customers.

How it can be used by your team:

- Agents & advisors can provide direct service when alerted to policies that need action, helping customers to retain policies and avoid lapses.
- Agents can view new business easily, so they can guide and encourage applicants to complete outstanding requirements, upload documents and resolve NIGOs.
- Call center workload is reduced.

Enhance engagement to foster loyalty and build lifetime customer value.

LifetimeENGAGE provides a feature-rich mobile and web customer experience that creates brand loyalty and improves the agent-customer relationship. Through surveys, incentives, congratulatory messaging and other content, customers are encouraged to buy into a brand, purchase additional products, and refer others.

How it can be used by your team:

- Direct feedback and activity tracking from customers allows your marketing team to gather more complete insight on what prospects and customers want and how they want it, and that leads to the creation of more relevant, personalized content.
- Innovation and strategy teams can test engagement and product strategies to determine which options deliver the most value for customers.

Give policyholders the modern, frictionless experiences they desire.

CoreCONNECT allows insurers & annuity providers to use “journeys” to access data from any point in a policyholder’s history. Every interaction then becomes part of a new “journey” - and part of the experiences that policyholder will have in the future. No need to wait for back-end searches or trip over gaps in data - CoreCONNECT brings everything together exactly when it’s needed.

How it can be used by your team:

- Marketing teams can promote experiences that are effortless and unexpected in the life and annuity industry.
- Agents can better assist policyholders, or provide guidance as customers self-serve.
- Call center representatives can give applicants or policyholders immediate, complete information for decision-making.